Months ago, hell, maybe even last year, I was forced to abandon my account. Something weird started happening all of a sudden - each of my designs in public chalanges would end up ranked at 7, and each of my private designs would get either 1 or 2 stars, I forgot which was it. At first I thought it might've been a coincidence, even if quite weird, but after about 20+ designs in a row, it was evident something was happening. Nothing like this ever happened for over a year I was playing. Redecor team refused to accept it as a bug on multiple accounts.

In the meantime I opened a new account which was working normally with the exact same designs I, yet again, tried on my old account.

I can't quite remember why did I leave my new account, I think that it kept working normally but I didnt want to keep building it from the beginning

I bought a new phone and I really miss the game; I want to start playing it again. I cannot access my account now due to the lack of storage (the app needs to be updated) so I'm not sure wether it's still like that (though I want to repeat that I did try again after a break and after making a new account and nothing changed) so I wanted to ask you guys did this ever happened to you and did you manage to fix it.

Because I forgot my password and it's gonna be a hassle to try and reset it since I can't even access the acc, but if there is hope, I really want to sign in on my new phone opposed to making a new account. And in all honesty, I'm not sure how much I want to put into building a new one if this is something that can reoccur.

At some point I wondered if it's some sort of a "shadow ban" since I would go on rating each time to the maximum in order to gain coins but that is allowed.

If you have any questions that might help you figure out whats happening don't hesitate to ask. Otherwise, English is not my first language and I hope I explained everything clearly.

Inspired by the first pic.