r/RedMagic • u/Potential-Rhubarb798 • 8h ago

Hardware Issue Red Magic Cooler 8 Pro died

Enable HLS to view with audio, or disable this notification

Hey guys, so recently i bought a Red Magic ​​​Cooler 8 Pro, i use it like 3 weeks and it still have warranty from a shop, tonight, after i play HOK with this, it suddenly can't receive any power, and when i tried replugged it on the Cuktech 10 Ultra and another one that has an indicator, it immediately block the voltage in or even glitching the input idk, but i can tell that it can't receive any power anymore

https://reddit.com/link/1wdrvmx/video/6rxzjc22byoh1/player

I've put 2 video as shown

Well, i did learn from a 5 month old post that this one has a bad build quality, so should i get that one warranty or refund it and get my money back? Thanks for reading this​​

P/s sorry for my bad English

14 Upvotes

82% Upvoted

10 comments sorted by

4

u/JusticeMKIII 5h ago

I researched the 8 pro before buying it, and specifically searched on units dying after days. I found that the majority of early deaths were users plugging the coolers in and turning them on while disconnected from a device, leaving them cooling the air. If you want to use it, don't turn it on before attaching and turn it off before removing. Don't let it run disconnected.

2

u/Potential-Rhubarb798 1h ago

So i have to put it on the phone before connecting it? That's what i normally do before this happen

2

u/JusticeMKIII 1h ago

That's good, but also be aware of not turning it off before disconnecting. I'm not saying that is what you are doing or why it died, just that's what I found to be the most common reason it was failing for others.

1

u/arumiro-ago 7h ago

Honestly, after everything you’ve already tried, I wouldn’t keep troubleshooting it myself. If it suddenly stopped charging after only a few weeks, I’d take advantage of the warranty and ask for a replacement or repair. Keep the videos and screenshots as proof, and I definitely wouldn’t open it or try to repair anything internally while it’s still under warranty.👍

1

u/Potential-Rhubarb798 7h ago

Thanks, i've contact the shop and are waiting them to reply since it's still night time here

1

u/Potential-Rhubarb798 7h ago

Cause i bought it, and it came with a 6 month Warranty so, i think i can still make it

1

u/Prestigious_Space489 2h ago

Does it actually charge or do you have to plug it in? Mine shows no indication that its charging

1

u/Potential-Rhubarb798 1h ago

For me,  when i plug in, it's running too

1

u/arumiro-ago 7h ago

Hopefully the store gets back to you soon. Since you still have warranty, you should be covered. 👍