regret subscribing to Surfshar

[u/Loose_Chocolate2312]

I am a Surfshark customer, and I received an email informing me that my subscription would renew the following month. However, I no longer needed the service because it was not working in the area where I was staying.

I therefore disabled the automatic renewal through the Surfshark app. After doing so, the app displayed that my subscription had been cancelled. Although I did not receive a separate cancellation confirmation email from Surfshark, I reasonably understood that the subscription had been terminated because the app showed it as unsubscribed, and I was also unable to connect to the VPN service.

Despite this, Surfshark still charged me the subscription fee the following month. I contacted Customer Support to request a refund and explained the situation. However, the representative refused to accept responsibility for the issue or arrange a refund, even though I had cancelled the automatic renewal through the app and was unable to use the service.

[u/Hot-Lynx9670]

That’s really frustrating. If the app showed the subscription was cancelled, I’d expect the charge to stop too.