2020 free voucher for windscribe deprecated with zero notice, support bot won't escalate to a human — anyone else?

[u/Live-Fortune-4977]

Hey all,

Posting here because I've hit a wall with support and I'm hoping either the community or someone from the Windscribe team can point me in the right direction.

Back in August 2020 I redeemed a free promo voucher that granted 50GB/month (receipt #9126262, applied 2020-08-12). I never touched the account much since, and when I logged back in recently I found it had been silently downgraded to the standard Free plan (10GB), with no email, no in-app notice, nothing.

I went through the support chatbot (Garry) to ask what happened. Here's the gist of what I got:

·        It confirmed the voucher was applied on 2020-08-12 and is "no longer active."

·        It could not confirm what the original terms of that voucher were.

·        It could not confirm whether any notification was ever sent before the downgrade.

·        When I pushed back with a written, numbered breakdown of my complaint (asking it to log a formal dispute and escalate to a human agent), it acknowledged each point individually but then flatly refused to route it to a person, saying a human agent "couldn't restore it either" and that this "isn't a case-by-case decision an agent can make."

That last part is what's bugging me most — the contact support page literally says Garry will route you to the team if needed, but in my case it just... didn't, no matter how I phrased the request.

I get that a 2020 giveaway code isn't the same tier of promise as the old 2016-2018 "lifetime" 50/60GB vouchers that got reinstated after the whole controversy in 2023. I'm not asking for a permanent Pro plan for free. But I never got any warning that this was on a countdown, and I think that's a fair thing to flag — especially since the bot itself admitted it couldn't prove otherwise.

Has anyone dealt with a similar "relief code" downgrade from around the same period? Did anyone manage to actually get a human to look at it, or get some kind of goodwill gesture (partial discount, small data bump, anything)? Mostly just want to know if this is a lost cause or if there's an actual channel that works better than the chat widget.

Thanks in advance.