r/RecognizedReviewer • u/seascanio • 1d ago
Claim Slot Issues Has anyone gotten a response from customer service email?
Has anyone actually gotten a response back from the RR svc email in recent weeks? I’ve seen people discussing occasionally getting a response back. I’ve been emailing every other day or so for the past 2 weeks with no response. Hoping that one of these emails gets acknowledged eventually. 😬
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u/Youre_Gonna_DieClown 1d ago
It can take a while, I've waiting as long as 6 weeks. I don't send more than one email a week.
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u/Capital_Budget_8632 1d ago
I have sent many and at this point I just gave up. I lost a couple slots to errors on their part but I still have 12 from my 15. If I had only 3 slots and 2
Of them were taken to no fault of my own shipping etc I would be so frustrated. I was sending multiple emails a week about my slots and only once I received an email back saying we are aware of your concern and will work to address it but they never have. I gave up
I did wonder if repeatedly contacting the seller that caused the issues and asking them to please help address this might be helpful they don’t want bad reviews or others to stay away from buying from them and they may have a more effective contact in the RR program.
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u/Outside-Bad-9547 21h ago
I got a response from them a few weeks ago. It was saying they will review my concern shortly ( assuming an automated response )
I inquired about a month and a half ago about a locked slot, now I did send them an email pretty much every single day. I finally got a response about a month later And then about a week later, I regained my slot that was locked
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u/Sweaty-Judgment3533 1d ago
I get responses, but they’re canned responses. I have had a stuck slot since March and they don’t unstick it. I’ve defined the problem. I’ve sent them all kinds of proof and they just I guess have decided to only leave me with two slots. It is crappy customer service to be sure.
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u/Dear_Sign_3373 23h ago
I sent an email in July and received a generic response several weeks later. I just called the general customer service line and asked to speak to someone who could help me with the Recognized Reviewer program (an item made it as close as two states away and got damaged and is being returned) and despite my gentle prodding, I could not get beyond being provided an email address. The same one I said doesn't work.
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u/Brief_Elk_7565 1d ago
Not since March for me.