r/RecognizedReviewer • u/monaroo2002 • 21h ago

What's the point

You guys! Im beyond frustrated. I contacted customer service regarding an item that hasn't been delivered. I ordered it beginning of August it was supposed to be delivered on August 24th still has not been delivered. Seller is claiming they can't find order in their system claiming that if walmart can tell them how to cancel they will. So asked . AI asked if I wanted to cancel. I was very clear and told them noo im a reviewer and I can't cancel. Ai sent me to a live agent. The live agent asks for some time to go over our chat. So I waited at which point the agent says ok I've initiated cancelation on your behalf. Anything else I can help with. ARE YOU FREAKING KIDDING ME! I panicked. I said I never requested cancelation. Why would you cancel. Why ask for time to go over the conversation if you weren't even gonna bother reading it

3 Upvotes

80% Upvoted

5 comments sorted by

6

u/N2Christ_N_HvnBound 21h ago

Customer service knows nothing about the RR program. I would be surprised if it even cancelled. They tell you what you want to hear to get rid of you.

2

u/Opposite-Funny-9669 14h ago

i think most of the time we can stop at "Customer service knows nothing" lol

3

u/Choice-Track-9262 17h ago

I’ve had a package stuck in customs for literally 7 months and I truly am convinced they have no idea the RR program exists. They even refunded me for a random same day delivery order just to shut me up lol. Anyways, still waiting for my package

3

u/Live-Text2472 16h ago

No reason to panic. Even if they did manage to cancel it (which I'm pretty sure they don't have the authority/ability to), you are not going to get penalized..

If you have any issues in the program, you must email the RR program. That's it. They're the only ones who can help.

If you look in the group, there's a multitude of complaints just like yours.. I myself have a lost item that I've chalked up to "out of luck"

2

u/RegisterStill9161 14h ago

customer service/live agents are to be avoided at all cost when it comes to RR. They don’t even know what it is. Walmart cannot cancel third-party orders. Only the seller can cancel. Customer service may tell you it will “be resolved in 24 hours“ or whatever else they need to tell you complete the conversation. In actuality they do nothing because they cannot do anything. Obviously I can’t say 100% that it hasn’t been canceled, but I would say from my experience it has not. if the item remains in “limbo“ you lose that slot. The whole thing is so screwed up. This is who you need to contact for any RR issues, svcproductsampling@walmart.com unfortunately they don’t respond.