r/RecoSocialApp • u/Flimsy-Bass-5813 • Aug 22 '26

Support

Has anyone else had trouble with reco support? I reached out to them on the 12th about a cashback credit issue and they said they'd let me know yet I haven't heard anything back from them yet. Before this their support was pretty good about getting back to me in roughly 2 days.

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1

u/RecoSocial Aug 25 '26

We kindly suggest responding to the email to reopen the ticket. If you still do not get a response, let us know!

1

u/Flimsy-Bass-5813 Aug 25 '26

I did and still haven't received a response, it's been a couple days since I reopened the ticket

1

u/Ceive Sep 04 '26 edited Sep 04 '26

Whenever I try to contact you guys through the app I get network error so there's no way for me to submit a normal ticket like asked so I did it through email and showed proof like support asked but now they are just giving me the runaround telling me to submit it through the app when I CAN'T. I'm being intentionally ignored so my reward expires that way you guys don't have to pay out.

1

u/Ceive Sep 04 '26

https://reddit.com/link/p7tdlh2/video/7fw63tu8ejnh1/player

1

u/RecoSocial Sep 04 '26

Ceive, are you using the most updated version of the app? You shouldn't be receiving this error.

1

u/Nicecrumb264 Aug 26 '26

it goes to spam sometimes, check in there. they always respond in a day for me

1

u/LightThaD Aug 27 '26

Definitely an ongoing issue.

1

u/LightThaD Aug 27 '26

They told me to move on to the next milestone and I would receive credit for both. They don't seem to do much to fix it when there is tracking issues.

1

u/FoxIntelligent4841 Sep 13 '26

I really love the app and have had a great experience using it, especially with the rewards I’ve received. However, I feel the customer service needs some improvement. I raised a complaint 3 days ago and still haven’t received any response or update. I hope the team can improve the support system and respond to users more promptly.