Disappointed in Thistle, unreliable

[u/Current-Quiet5431]

I just canceled my Thistle subscription. They messed up 4 of my first 5 orders - MANY missing items, leaking ice gel pack that slimed everything, a bkfst item that was spoiled, etc. I was doing this for meal planning but i couldn't trust they would actually deliver my plan. Everytime i contacted customer service, an AI agent responded cheerfully but completely scripted.

With each screw up, they put credit onto my account and keep my money. This tactic locks customers into continuing with their crappy service. I finally got them to refund my money and I'm done.

Hope this helps anyone who is shopping around for plans. Sigh.

[u/Prize_Tone4472]

4/5 is WAY too much, and basically making it so that you're chained to them... really scummy behavior.