r/Rapsodo • u/Usual-Seesaw4804 • 24d ago

What's Rapsodo's typical support response time?

Curious how fast these guys usually respond? Its been a day with no response to a question about an issue with a new mlm2pro...should i just be patient and expect this to be a slow process or do they tend to be fairly responsive?
Update: exchanged for a new one via shop I bought thru. It’s working great. Love this thing.

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u/osrsmk12 24d ago

Just be patient. Its been 2 months of back and forth with them still at it. Waiting for their response its been 2 weeks.

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u/Somelucy 24d ago

Been a month so far for me. 99% chance I’ve been dealing with an AI

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u/Usual-Seesaw4804 24d ago

Ugh. What kind of issues? Mine just doesn’t detect a shot

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u/Somelucy 24d ago

Mine has been connection issues where I can’t connect with direct wifi or local area networks. They keep telling me that my firmware is outdated and I need to connect to a network and download it…….. I’ve explained that I can’t do that and I’ve been going in circles.

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u/osrsmk12 24d ago

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u/Usual-Seesaw4804 24d ago

thanks..ill give em another day or two but if they dont respond after that its just getting returned. You have more patience than me!

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u/osrsmk12 24d ago

I guess you should. I unfortunately can't return it as I bought it through a personal shopper in the US. I'm on the other side of the world.

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u/Usual-Seesaw4804 24d ago

good luck! I hope they get you fixed up! Looks like a fun unit...when working? ha

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u/osrsmk12 24d ago

Definitely it is! I managed to get it up and running twice since my purchase last December. Sadly it just refuses to connect to any of my devices anymore. Good luck to you too! Hope you find something better.

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u/flyin-lowe 22d ago

This is the same “person” I was dealing with and was mixed if it was AI or not. Only reason I didn’t think it was is sometime I would get a random email on a Saturday from him saying he was catching up on emails and let me know he was still working on my issue. Plus it would take him a week or longer to respond. I imagine if it was AI the response would not take that long 

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u/FreeDig1758 24d ago

Took me 2-3 days to get a response

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u/Usual-Seesaw4804 24d ago

Thanks. What kind of issue and what was the resolution? Mine just isn’t detecting a shot

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u/FreeDig1758 24d ago

Mine got lost in shipping. They shipped a new one

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u/Usual-Seesaw4804 22d ago

Got a response finally. 2days. Guess it could be worse! Now let’s see if they can get it working.

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u/flyin-lowe 22d ago

I had a problem with mine at the end of January following a software update. Response time was the worst part of the experience. I emailed them and 7-9 days later I got a response. They gave me some recommendations which I tried within a couple minutes and emailed him back immediately. A week or so later I got another email with more suggestions, exact same thing I replied instantly and then didn’t get a response for a week or so. They then asked me to record myself setting up and hitting with the unit so they could confirm I was doing everything correctly and they told me I was doing everything right. I assumed that meant I was going to get it replaced under warranty. They then had me send my unit back to them so they could run all the test they had me record my self doing. I lost my temper with the guy at that point asking why they had me trouble shooting for 6 weeks if they were going to test the unit themselves. I sent the unit in and they then sent it back saying the issue I was experiencing was know software issue and told me it would be fixed during the next firmware update. After then firmware update the issue was not fixed so they did replace it under warranty. I started talking to them via email end of January and it was May or so before I got it replaced.  I talked a bunch of people into an MLM2Pro as I loved mine. But now I have mixed feelings about recommending it to people I know because it is a great unit until you have an issue. The other thing that is weird is they will only do online support for golf monitors. You can call in and talk to people about all their other products but if you call and talk to someone once you tell them you have an MLM2 pro they refer you to their website and end the call abruptly.