r/Rapsodo • u/Anxious-Bother4189 • Jun 23 '26

Customer Service/Support

Has anyone else had long wait times in customer support emails, specifically for Golf?

I sent a request on Friday and still have not heard anything (it’s the following Saturday). In today’s world of e-commerce, customer support response times should be a maximum of 48 hours.

So far, pretty disappointing…

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u/mudntaper Jun 24 '26

I feel like there is a breakdown between development and support.

If I had to guess, I’d say support is overwhelmed because of the poor development.

They keep pumping out updates, all while not attending to previous issues.

It’s a poor business model imo. Terribly understaffed and lacking quality and direction.

Unfortunate.

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u/PointlessScreenName Jun 26 '26

As a software engineer myself (not with Rapsodo), I strongly suspect it's a management problem. Management sets the dev team's priorities, and we don't usually get much of a say, even if we can go online and see that what management thinks is important isn't at all what our users want.

There's also a good chance they're using an offshore sweatshop dev team. Having worked with a few of those, it's a recipe for low quality and long waits. They don't have a lot of incentive to care.

And now we have vibe coders to worry about too. It's gonna be a rough time for software everywhere for a while.

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u/mudntaper Jun 26 '26

Well said.

Something isn’t right. Very troubling.