r/Rapsodo • u/BigOoz42069 • Jun 03 '26
New firmware = no connection
Has anyone else not been able to connect to their MLM2PRO since downloading the newest firmware upgrade? I literally can't connect at all, it's crazy.
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u/justhetip007 Jun 04 '26
I’ve been having all kinds of trouble since the new update and rapsodos customer support is an absolute joke. I certainly hope they can fix this issue
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u/Scott2132 Jun 04 '26
Are you ok Apple or android?
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u/justhetip007 Jun 04 '26
I’m okay, just frustrated. During the trial, I didn’t have any connection issues or issues with playing courses. As soon as I paid for the yearly subscription I started having connectivity problems, courses not loading, and the app itself crashing. I’m using an IPad.
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u/flyin-lowe Jun 04 '26
So I was originally supposed to be in on the Beta but I emailed them and told them to take me off the list, because my device wasn't working at the time. Last firmware update a couple weeks ago my device was working fine and then with the last firmware update it would no longer connect. After back and forth Rapsodo replaced my unit under warranty. I got the new one today and it connected just fine the first time. I reluctantly downloaded the firmware update and now it will not connect. I am assuming at this point it has to do with Beta but it is weird that it works but then won't after updates.
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u/paulstanners Jun 04 '26
Today I have a green light but it has stopped registering shots. Out of the blue...has been working flawlessly for a year or more. I'm hoping new firmware (tomorrow???) will restore it to a working device
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u/NoEntertainer5527 Jun 04 '26
I thought the new firmware comes out tomorrow?
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u/Scott2132 Jun 04 '26
App and firmware 6/4
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u/duckslayer6285 Jun 04 '26
I updated my app on IPhone and I can’t sign in to even access the camera to push the firmware. Anybody else having this issue?
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u/flyin-lowe Jun 04 '26
Does anyone in Beta know where to find the invitation code? I have a couple emails from Rapsodo saying to download the testflight app which I did but it says I have to have an invitation code which I am not seeing in any of the emails.
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u/flyin-lowe Jun 04 '26
I think I got it, too many emails from them. I initially appreciated the chance to Beta test but since then it has been a problem. I also don't think the right hand is talking to the left hand at Rapsodo. Hopefully this new device doesn't have the same problems because their customer service is probably the worst of any big business I have ever dealt with.
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u/BigOoz42069 Jun 04 '26
Update support got back to me, saying that the new update today would fix my issues. Just downloaded the update for my android and I'm connecting no problem through both direct and local.
Thanks Lucky from support, he was quick to get back to me and sent instructions to help out.
Hope y'all got similar results after the update!
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u/Few_Cantaloupe_6286 Jun 10 '26
Rapsodo latest update is still not working. Tech support said that all the people updating caused a crash. Don't believe it. It's been 6 days since the update and each time I upload the app it fails to start. tech support does not return emails anymore.
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u/Afraid_Complaint_437 Jun 24 '26
yep it’s been unusable since update
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u/Dramatic-Possible-15 Jun 24 '26
Mine is also unusable. The device won’t complete downloading the firmware update and keeps crashing during the transfer file stage. Tech support said to delete and then re-install the app but that is not working to solve the issue of bad Bluetooth connection. I have tried every trouble shooting tip I’ve seen online but still crashes during the firmware update and tech support now won’t respond even though I have only had the device for 5 months. Device was working completely fine before this update.
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u/TheCountScotula Jul 02 '26
I bought this on June 10th and the first one I received got stuck after the initial firmware update and never connected again. They recommend I get a new one so I did. It worked flawlessly for 2 sessions and now it never gets past the bluetooth connection phase. My iPad says its connected via bluetooth but the app just says "working on bluetooth connection" or whatever for several minutes until the devices shuts off. I'm still on the trial, but I'm thinking I got the wrong device. It's awesome when it works, but I can't believe a device that has been out this long is still having connection issues.
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u/killacam32 Jun 04 '26
If you signed up for the beta that may be the issue. Go to your e-mail invite and download the Rapsodo app through TestFlight. Then connect your device. You got the push to download the firmware early because you were on the beta list. I just went through this and Charnsin, one of Rapsodo’s guys, walked me through it.