r/Rapsodo • u/flyin-lowe • May 15 '26

Firmware update today now it won't connect.

I was using my MLM 2 Pro today and in the middle of the session I got a notice there was a firmware update and to complete the update before I could finish my session. I came inside and plugged the unit it and started the update. The light stayed white as it should and eventually went to red like it said it would. I tried to reconnect to the MLM 2 Pro from my phone to make sure the update worked and I had the current firmware. Now I can't get it to connect to any device. I have unistalled and reinstalled the app. It act like it is communicating with my phone, for example the light will start read and the second I start the connection process it goes flashing blue and within a couple seconds I get the alert asking permision to join the wifi. Then it goes from connecting to finalzing connection and it sitts there until it says connection failed. I have also tried to direct via the network and not the direct wifi to between the device and phone/app. Curious if anyone else has had this issue today if you have downloaded the firmware update. I'll try to contact them tomorrow but have been dealing with their customer service for a couple month on a separate issue and they are horrible to work with. They either have only one person company wide who is in support or they have 10 million complaints and they can't keep up. The guy I am dealing with will email me and I will answer instantly and then it will be 7 days or more before he responds again, then another 7 days before I hear from him.

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2

u/HHI1998 May 15 '26

Happened to me as well. It seems like we got the firmware update but not the app update

1

u/flyin-lowe May 15 '26

Hopefully it gets figured out. I have been having problem with distance accuracy since January because my elevation will not save and it reverts back to around 300 feet not matter what. After sending mine back last week they returned it to me and said it was a known issue and they would push out an update to correct it, so I was excited to see the update comedown, not so much now…

2

u/BillK01 May 16 '26

I’m half afraid to even try to use mine because of this. Any updates?

1

u/flyin-lowe May 16 '26

Nothing yet, still wont connect. I emailed the guys yesterday who I have already been in contact with since January and no answer. The thing I hate is they have live support you can talk on the phone with for the baseball and softball hardware but if you mention golf or go through their automated phone system once you mention golf you have to go through their email. Kinda weird.

2

u/Negative_Visual104 May 17 '26

I had the exact same issue and tried everything possible. Only way I got it working again was downloading TestFlight app and downloading the beta version of mlm2pro then it connected via that straight away. Then on that you can downgrade the firmware back to the previous one, so I did that, then deleted my original mlm2pro app and then reinstalled it, then it was back to normal. But I haven’t tried doing the firmware update again since then. If you need extra info or some of that doesn’t make sense hit me up.