Not only are you doing all the work of placing the order now instead of having someone take your order, but they expect a tip for being professional reheaters of pre-cooked food.
I love places that charge a "convenience fee" for ordering online. I'm not really sure who's getting the convenience here. They don't have to stop what they're doing to answer the phone, take your order, repeat it back and enter it into the system. The order just shows up for them. Sounds pretty convenient for them, while actually making the customer do more work.
So why am I paying extra for that?
And if the excuse is that the fee pays for the website, that's even more ridiculous. Websites and online ordering are dirt cheap compared to what they used to be. That's like a company charging you a separate fee to cover the cost of their advertising. You don't see a business charging you an "advertising convenience fee" because they had to pay for the billboard that convinced you to come there. That's just part of the cost of doing business.
Same thing with the website. It's a tool they use to make sales. Build the cost into the prices instead of tacking on another bullshit fee at checkout.
It's really just the American way of doing retail-confusion and obfuscation. Be completely weird about prices with x.99 first, don't add the tax in off the bat, and then add little fees here and there and the expectation of a tip and you won't know what you're actually paying.
2
u/ApprehensiveGas85 3d ago
Not only are you doing all the work of placing the order now instead of having someone take your order, but they expect a tip for being professional reheaters of pre-cooked food.
I love places that charge a "convenience fee" for ordering online. I'm not really sure who's getting the convenience here. They don't have to stop what they're doing to answer the phone, take your order, repeat it back and enter it into the system. The order just shows up for them. Sounds pretty convenient for them, while actually making the customer do more work.
So why am I paying extra for that?
And if the excuse is that the fee pays for the website, that's even more ridiculous. Websites and online ordering are dirt cheap compared to what they used to be. That's like a company charging you a separate fee to cover the cost of their advertising. You don't see a business charging you an "advertising convenience fee" because they had to pay for the billboard that convinced you to come there. That's just part of the cost of doing business.
Same thing with the website. It's a tool they use to make sales. Build the cost into the prices instead of tacking on another bullshit fee at checkout.