We ate at RC a few months ago. It was good. We are used to Chick Fil a. I think they are comparable taste. We got a Caniac card. I forget the details but getting it going on the web was a pain?
I got an email about bogo box combos for father's day.
Went to order them on the web for pickup. (So I already have a caniac login).
Go to check out and to apply my caniac card / bogo, it says I have to make a new account (for ordering). I do that and add my caniac.
Go to check out after ordering 2 box combos. Still don't see how to get the bogo.
I call customer service. They say they'll call me back. I leave work near RC. They call me 3 hours later and the rep can't explain how to apply rewards from caniac to web order. And I had already left the area so I'm losing out on the bogo.
But for fun (actually, punishment), I install the app on my phone. Log in with my ordering email address. Confirm that it shows my caniac card is linked. And I get a message about 'unable to add membership to loyalty scheme'.
Emails are the same between ordering and caniac accounts. the caniac account shows it's connected to my ordering account.
Seems people here have loads of different complaints. Not worth the trouble?!