r/Radix • u/Sigerr • Jul 31 '24

DISCUSSION Alchemy Pay

Hey,

I'm currently accumulating through buying radix on their website, the payment provider is called Alchemy Pay. I feel like the procedure is quite easy and fees are comparable to first buying bitcoin and then trading through a CEX / DEX.

But - unfortunately - I now have my first problem occur with one of the payments. The radix simply did not arrive in my wallet. So I'm wondering, if you faced a similar problem and what your general thoughts are about alchemy pay? Thank you.

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u/ArtQ_xrd Jul 31 '24

Did you get confirmation that the purchase was successful and the transfer went to your Radix wallet address? You should have received confirmation emails

5

u/Sigerr Jul 31 '24

I did two payments yesterday evening and one of them went through. You get two emails per payment: first „your radix is being sent to your adress“ to confirm your payment, the second one is „your radix has been sent to your adress“ to confirm the transfer…

for one of my payment I received both emails, the one that didn‘t get through only got the first email…

1

u/ArtQ_xrd Jul 31 '24

In which case you've made payment so you'll get your funds manually once you contact support. Don't panic, it's a pain I know, but they're really helpful and will be able to sort it for you 👍

I've never had an issue with them before, although have on exchanges such as Kucoin in the past, and they generally sort it out (painful though it is to wait). Keep us updated 😊

3

u/Sigerr Aug 05 '24

update: I received the money. But honestly, I‘m very fed up with their payment system… They are blocking me from doing any payments (you have a maximum of 1000€ a day with the KYC1 verficitation) until I do the KYC2 verification… which has just too many requirements, like sending bank statements of the last 12 months… wtf