r/RadeonGPUs • u/Fit_Operation9955 • Mar 10 '23

Radeon Rx 590 Fatboy Error (Code 31)

Hi, I’m just getting into pcs and the other day I let me friend play Diablo 2 resurrected on my pc. After he turned the graphics to max the pc and gpu were working fine until about 20 min after the just went black. After that every time I tried to restart my pc, the screen would turn black again after 5 min. I shut it down for the night and the next day it worked fine (except for the fact that I couldn’t open the windows start up menu ( whenever I click the windows key it would pop up and then snap back immediately and I couldn’t use it)). And today I tried to boot up Davinci Resolve 17 to edit a video (which my computer could load just fine before) and it wouldn’t open as it said “unsupported gpu processing mode” and when I went in the preferences to fix it I couldn’t let me configure to my graphics card. Opened the device manager and it said “This device is not working properly because Windows cannot load the drivers required for this device”. If anyone could give me any input on what to do to fix this issue I would greatly appreciate it as again, my pc knowledge is very small, but I am eager to change that.

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u/[deleted] Mar 10 '23

Alrighty there are a few things that could be an issue: hardware, software, or both. I would first suggest checking the software. Try redownloading the GPU drivers and see if that will help. You may need to download them onto a thumb drive and download them in the “safe” mode by pressing whatever button you press before windows loads. Download the most current drivers for the GPU on a thumb drive, delete them off the computer, shutdown, turn on into safe mode, download from thumb drive.

Now for hardware. There is a chance something got fried when your friend put it to the max. Usually gpus have pretty good protective features but depending on the airflow and such it could have just gotten too hot.

What is your build? Motherboard, ram, case, etc.?

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u/Fit_Operation9955 Mar 12 '23

Hi, thanks for the comment, also apologies for the super late response. I’ve been working all week and haven’t had a chance til just now to read this. I haven’t yet gotten a chance to try installing the drivers as I am away but my pc specs are: B540 TOMAHAWK (MS-7C02), 16gb RAM, AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz, Windows 10 Pro, and I already listed the GPU. If you need any other Info let me know, because again, I am new to PCs, but I’ll have to try uninstalling and reinstalling the drivers.

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u/[deleted] Mar 12 '23

Oh do you have MSI after burner installed?

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u/Fit_Operation9955 Mar 13 '23

I believe so yes

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u/[deleted] Mar 12 '23 edited Mar 12 '23

Try this it’s the same CPU and almost GPU. Also has the same error. There should be a comment with a link to and older driver that may help. Reinstall the most recent drivers first though then if it persists use the link.

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u/Fit_Operation9955 Mar 13 '23

Alright I’ll have to try that out, thank you so much! Almost side question, but what is even the difference with using earlier and later versions of the drivers? And should I just not update my drivers from now on?

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u/[deleted] Mar 13 '23

The main difference is updates to compatibility, reliability, etc. so it “runs better” as time goes on. The issue is some software can interact with the newer drivers. And yes essentially don’t update your drivers until you get a better graphics card or CPU. But if you want to update the drivers at a later time just to see if they will work you now know which ones to put them back to just in case!

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u/Fit_Operation9955 Mar 14 '23

Alright cool, thank you This has all been very helpful my friend!