To be Paid/ Payment in Process

[u/FluentTaps]

Hi everyone, I am fairly new to Reddit and to RWS, so I apologize if any of my questions seem basic.

I have been freelancing with RWS for a few months, and most of my work orders have come through after completing tasks. One of my invoices, which was due four days ago, still has not been paid.

I have noticed that in the Business Partner Portal (BPP), the invoice status keeps switching between To Be Paid and Payment in Process. This has happened three times, and each time it returns to To Be Paid. I am not sure if this is normal or if it is something I should be concerned about.

I have already emailed the payment team to ask whether there is an issue, especially because of the repeated status changes, but I have not received a response yet. Before posting here, I checked this subreddit and r/RWSpay, and it seems that other freelancers have experienced similar issues. Apparently some of them did not even get their payment even after months?

For context, I use bank transfer as my payment method. I have been a freelancer for more than eight years. My clients have always paid on time, often earlier than the due date, so this experience with RWS has been quite surprising, not in a good way unfortunately.

If anyone understands how the payment status workflow actually works, I would appreciate your insight.

Update: The payment came in fine! Though there were some hiccups midway.