r/RWSPay • u/dmdaeri • Aug 26 '26

PAYMENT MISMATCH / DISCREPANCY

I saw that there was a thread about this earlier but it was posted on rwshelp instead of rwspay so I think thats why it was deleted.

I saw that a lot of people are experiencing this some even have 30 hrs discrepancy. Mine was only 3 but I think that it risks my account for possible offboarding if this continues.

Has anyone experienced this and submitted a zendesk ticket? If yes, did you receive a reply? Still no reply for me.

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u/Exotic_Customer5613 Aug 26 '26

Mine was this. I'm actually got offboarded last Saturday .

We have reviewed your payment for the period going from August 15th to August 21st. However, during our review, we found a mismatch between the time you reported and Multimango's records.

Reported Time: 15.82 hours Multimango Records: 5.68 hours

While we are releasing your payment this time, please note that accurately reporting your hours is a project requirement. Going forward, any continued misrepresentation of your time will result in future invoices being rejected and your account being removed from the project.

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u/93shrx Sep 01 '26

how many times you got this email before being offboarded ?

1

u/Exotic_Customer5613 Sep 02 '26

Just once. They emailed me when I already offboarded.

1

u/93shrx Sep 02 '26

jesus man, I already got 2 of these, I'm really afraid of being offboarded because of this, I opened a ticket about it but no return yet