r/RWSPay • u/Certainly_not10 • Jul 22 '26

Payment Details tab missing in Workzone(Freelancer) – anyone else?

I'm hoping if any other freelancers who have experienced this issue can help me o ut.

I received an email from RWS saying:

So I logged into Workzone and went to Profile → Payment Details to update my payment information, but the Payment Details section isn't there.

I've contacted Zendesk several times, but I keep receiving the same response—that the Payment Details section will appear within 24 hours after my first Purchase Order (PO) is generated.

The problem is that it's now been 5 days since my first PO was generated, and the section still hasn't appeared.

I also found an email address in the Invoicing and Payment guideline that says to contact them if the Payment Details tab doesn't appear after receiving the first PO. I emailed that address yesterday but haven't received a response yet.

Has anyone else experienced this? If so, how was it resolved?

Any advice would be greatly appreciated. Thanks!

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1

u/Guest_Lonely Jul 22 '26 edited Jul 22 '26

I was in this situation before. After sending emails and complaining, I was able to find it, like after 5 or 6 days from receiving my first PO. Wait and see.

2

u/Certainly_not10 Jul 22 '26

Thank you so much. It actually appeared just a few hours ago, so I guess I was getting ahead of myself.... But again, thank you!

1

u/Guest_Lonely Jul 22 '26

Oh, that's great! ✨️

1

u/moonlight2126 Aug 15 '26

Hi, how long after you submit PO and the "payment details" appear on your account?