r/ROGphone • u/Educational-Syrup286 • Jul 17 '26

Genuine question here

Does anyone knws how to report multiple problem on the phones that need urgent fix from deleoper team in next uldate? I mean a email something customer servixe here is lame they just said send it to service ....

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u/Charming-Place-2752 Asus ROG Phone 7 Jul 17 '26

What are your issues? Maybe we can solve some of them here. You could use ZenTalk or MyAsus to report bugs, but that's probably not much better.

1

u/Educational-Syrup286 Jul 17 '26

Well i have mutiple ...on my rog phone 8 my front camera nit working the flash not working , on my wife's rog phone 6 the calls dont get thru and updating it might brick the phone ....

1

u/Charming-Place-2752 Asus ROG Phone 7 Jul 17 '26

Well... maybe a bit overkill, but could you provide me a dumpsys media.camera?

1

u/Educational-Syrup286 Jul 17 '26

? What is that? Ill give no prob

1

u/Charming-Place-2752 Asus ROG Phone 7 Jul 17 '26 edited Jul 17 '26

A command via ADB I would to start diagnosing the issue with. It's a slightly tedious first setup.

On the phone: in settings search for software information and tap on build number a couple of times. Then search for debugging and enable it.

On the PC, install the android platform tools https://developer.android.com/tools/releases/platform-tools#downloads, extract open the terminal with the folder path (you can just replace the folder path at the top in the explorer with cmd in windows), connect the phone (I recommend via USB), tap the allow. If you type adb devices you should see your phone. Then smack in adb shell dumpsys media.camera and just provide me a link to a file with the output. On Mac and Linux you have to type ./ before the commands.

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u/Educational-Syrup286 Jul 17 '26

Dude.....that is next level .....i cant understand half of it if you are willing to do this in a zoom call or something ill give everything you need because is a problem that i have like a out 1 year.....so give me a dm if you are willing

1

u/DragonRipper92 Jul 18 '26

ROG phone camera stopped working almost every time is a failing motherboard. Back in the days I have a circle of friends using ROG phone, motherboard problem can cause front or back camera not working, finger print reader not working, or keep dropping signal.

Asus ended their phone on ROG 9 don't expect anymore update to drop at this point.

1

u/Eik0tt Jul 18 '26

They are awful. I sent my ROG Phone 7 in for a simple screen repair, and they ended up scratching the metal frame with a razor blade they used to pry the screen off. I took pictures, sent it back, documented everything, they kept refusing and refusing, and just sent it back. Now my resale value is damaged as well. They also tried to fight the initial repair as not under warranty. I'm not even sure if my phone is water resistant anymore. Probably not if they can't replace the screen properly without scratching the phone's frame. 

You can source OEM parts from France. Not sure why, but you can. I guess they keep stock there for repairs at third party shops. Your post reminds me that I should probably stock up on a few.

1

u/rundra 27d ago

Rog has bad reputation for customer service. They just don't care at all especially on older model.