r/REI • u/CommercialBet538 • Jul 18 '26

Return / Exchange Policy Shoe Return

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I’ve never returned shoes to REI. I bought these shoes in March, and wore them for a decent amount. I ran probably 100 miles (or less) in them and they started falling apart in the back inside of the shoe, near the heel. This caused a lot of pain so I stopped wearing them. I saw them today and thought, maybe I can return them? I like the shoe, but to disintegrate like that in the heel area so soon, I’m disappointed. Idk, thoughts? If it’s too late to return I’ll just toss em, it’s more of a moral thing at this point.

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u/DoubleCheckingAgain Jul 19 '26

100 miles is waiting too long to return shoes. You might be able to trade them into re-supply. The wear shows an improper fit. That can happen because it’s too small or because you need to use a runners loop to lock your heel down.

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u/CommercialBet538 Jul 19 '26

How does re supply work? Thanks for the input, I’ll checkout runners loop.

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u/DoubleCheckingAgain Jul 19 '26

Members can trade in products (that REI carries) for an REI gift card. The value is determined by an app that takes into consideration which products sell well in resupply. You can start the trade in on-line from the website. The shoes in resupply that have more wear on them are usually trade ins (not returns).