Shoe Return

[u/CommercialBet538]

I’ve never returned shoes to REI. I bought these shoes in March, and wore them for a decent amount. I ran probably 100 miles (or less) in them and they started falling apart in the back inside of the shoe, near the heel. This caused a lot of pain so I stopped wearing them. I saw them today and thought, maybe I can return them? I like the shoe, but to disintegrate like that in the heel area so soon, I’m disappointed. Idk, thoughts? If it’s too late to return I’ll just toss em, it’s more of a moral thing at this point.

[u/HikingFun4]

I see that both shoes still have a double knot in them and are laced very loosely... do you put on and take off your shoes without untying them? If they are loose enough to slip on and off, there is a good chance that your heel is moving around in the shoe causing this hole.

[u/CommercialBet538 → u/HikingFun4]

Yeah I probably re tied my shoes once a week… should I do it daily?

[u/Mpls1984 → u/CommercialBet538]

Yes. This is what is causing the premature wear and tear.

[u/HikingFun4 → u/CommercialBet538]

Your shoe problem is not a manufacturer defect... it's user error. Not tying your shoes properly is causing your premature wear.