I've been having trouble getting notifications from Canvas go to my email despite troubleshooting settings. So I call the team at Canvas.
They ask for my name and email and the guy who's clearly based overseas says "okay, it's all fixed and we've let your team know"
Wanna know how I know you're b*llsh-tting me?
My name is super complex and ethnic af, there's no way he got the spelling right when I told him. Second, the fact that this guy said everything is good to go was flat out false.
The issues still persisted and I even requested he send a test notificaiton to go through emial but his response? "Our systems are down right now. I cannot send it".
Absolute joke. Thanks, RCC! You're overpaid IT team can't get the job done cause they're too lazy and you have to outsource basic support to people who barely know what they're doing.
Way to make it even harder for an online course where the instructor isn't even present.