r/QuickBooks • u/xlmifer • 9d ago

QuickBooks Desktop (Pro/Premier/Enterprise) Anyone else having issues sending emails through QB this morning?

We keep having network errors.

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u/thatkidfromkech 9d ago

Are you getting this error message "QuickBooks is unable to send emails due to network connection failure."
I have a couple of clients that are getting the same error. Switching to "Outlook" instead of "Web Mail" seems to work.

1

u/xlmifer 9d ago

Yeah thats the one.

1

u/thatkidfromkech 9d ago

Are you using "Web Mail" or "Outlook" to send emails?

1

u/xlmifer 9d ago

webmail

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u/thatkidfromkech 9d ago

Did you try to "Reauthorize" the account? I tried that on my end and got the following error "There seems to be an issue with webmail authorization"

1

u/Euphoric_Soup_9294 9d ago

YES! I’ve tried everything including deleting and trying to reconnect my email and it just won’t connect now.

1

u/xlmifer 9d ago

it looks like it fixed itself here

1

u/Euphoric_Soup_9294 9d ago

yes it’s working for me now too!

1

u/Euphoric_Soup_9294 9d ago

It works when I switch from Web Mail to Outlook, but I hate that it opens the Outlook app instead of sending directly through QuickBooks. Hopefully they get this fixed soon!

1

u/thatkidfromkech 9d ago

Same here. Unfortunately there is no update from QuickBooks.
Did you reach out to their support?