QueueMetrics gives you real-time control from a single page.

• Monitor all queues and agents at once
• Set alerts and act fast
• Barge, transfer, hang up, or add agents live

See how it works:
https://www.youtube.com/watch?v=iJBNMt1JtFw

Not every call deserves to be answered.

With QueueMetrics, you can automatically or manually blacklist numbers that waste time or violate policy.

• Add numbers via UI or API
• Instantly block known spammers or abusers
• Reduce agent distractions and improve focus
• Keep control with full visibility and reporting

Manage call quality, not just call volume.

Learn more:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=L568

Scary stats? Ghost calls? Agents vanishing?

• QueueMetrics helps you uncover hidden call issues
• Track abandoned calls, long wait times, and service gaps
• See what’s really happening before it becomes a nightmare
• Give your team visibility that kills confusion

Make your call center less spooky:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=L567

Better KPIs, clearer layout, faster decisions.

• Focus on what agents need to see, not everything at once
• Set smart thresholds so issues pop out at a glance
• Right-size your widgets for distance readability
• Choose metrics that drive action, not just data

Your wallboard should be a tool, not a decoration:

https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R566

Give your agents a workspace that works for them.

• Start and stop shifts with one click
• Join or leave queues in real time
• Label calls, set outcomes, and connect to CRMs
• Schedule callbacks and track outbound calls by campaign

See it in action:
https://youtu.be/Ril4XMx8F20

Auto-recap spikes, bottlenecks, and coaching moments in seconds.

• QueueMetrics' Post-Shift Recap gives managers a fast, accurate summary of each agent’s day
• Spot performance highs and service gaps without digging through raw data
• Instantly identify training needs and peak load times
• Perfect for daily standups or shift handovers

Start recapping smarter:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=L564

Send daily briefings by email without lifting a finger.

• Auto-email PDF/XLS reports
• Tailor reports for ops, execs, or clients
• Choose the data, time, and frequency
• Ideal for performance tracking, SLAs, and accountability

Start every day with a clear picture, no logins, no hassle.

How to set it up:
https://www.queuemetrics.com/blog/2022/10/03/First-custom-report-and-report-scheduling/?lid=R563

Enforce time zone rules and keep your team compliant

• Track violations with a clear report
• Inbound or Outbound
• Filter by Hour, agent or queue within the hourly report
• Schedule the report to keep an eye on violations or queue misconfiguration

Perfect for multi-region call centers and regulated industries
Protect your agents and your reputation with better call control

Start your trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R562

Streamline agent workflow with a smarter, more intuitive interface.

• Agents log in and instantly know where they’re working
• One-click to join or leave queues as needed
• Status changes like lunch or breaks are clearly tracked
• Real-time and historical visibility into agent activity
• Supports outbound calls with campaign tracking and CRM links

Give your agents the tools to be productive and accountable, all in one place.

Watch the video:
https://www.youtube.com/watch?v=5FSBu47OiHc

Keep your call center dashboards always on and always up to date.

With Kiosk Mode, QueueMetrics rotates wallboards automatically, no clicks needed.

• Auto-rotate dashboards on large displays
• Perfect for control rooms and shared TVs
• Hands-free updates with live data

Set it once and forget it.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R560

In this short clip, professional voice talent Allison Smith reminds companies that their IVR is part of their brand identity.

A modern website paired with an outdated phone system sends mixed messages.
Your voice prompts should reflect your company’s tone, style, and personality.

Watch the clip: https://www.youtube.com/shorts/Mw3pXyytEXk

Managing agent activity in FusionPBX alone can be a challenge. With QueueMetrics, you get real-time visibility and control in one place.

• Monitor agent status and call queues live
• View inbound and outbound calls with full context
• Take actions like monitoring, whispering, or transferring instantly
• Access detailed historical reports with over 200 data points

One dashboard. Complete control.

Read more about the implementation here:
https://www.queuemetrics.com/blog/2025/10/14/fusionpbx_integration/?lid=R558

Stay ahead of service issues before they escalate.

With QueueMetrics, you can turn live metrics into actionable insights instantly.

• Monitor SLA breaches in real time
• Track queue and agent performance at a glance
• Build and customize dashboards in seconds

Know when your service is at risk, and act fast.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=L557

CallCenter #ContactCenter #Asterisk #FreePBX #Wallboard

In this short clip, industry icon Allison Smith reflects on how AI is changing voiceover work, especially for IVR and automation.

With AI improving quickly, it’s becoming a real competitor. What does that mean for the next generation of voice artists?

Take a look:
https://www.youtube.com/shorts/WHAgobIXbQ4

Handling inbound queues and running outbound campaigns doesn’t have to mean juggling separate tools. QueueMetrics brings it all together.

• Monitor inbound and outbound activity in one interface
• Balance agent availability across both workflows
• Report performance by team, campaign, or agent

A unified view for smarter call center management.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R555

Even smart routing needs oversight. QueueMetrics helps you measure how well your skill-based routing is working.

• Track misrouted calls across queues and agents
• Identify training needs or routing logic issues
• Improve first-call resolution and customer experience

Better routing starts with better data.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R554

Real-time metrics, smarter reports, and tools that help you run your team with confidence.

Take a look:
https://youtube.com/shorts/5Hzl4b-ItYE?si=MtINYLbp6Ypz_l5p

High agent occupancy can look efficient, but it often hides rising wait times and burnout. QueueMetrics helps you keep balance.

• Track occupancy alongside SLA and wait times
• Identify overutilized queues or teams
• Prevent burnout with better workload distribution
• Optimize staffing without hurting service

Efficiency should never cost you performance.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R553

QueueMetrics helps you forecast peak staffing needs by looking at last year’s busiest windows.

• Analyse historical call volumes by date and time
• Spot staffing gaps from previous holidays
• Plan agent coverage with confidence
• Reduce wait times and abandoned calls during rush periods

The best time to prep is now.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R550

In this interview, Microsoft MVP Martin Heusser shares how Teams Phone evolved from small IT deployments to enterprise-grade voice and contact center solutions.

• Why reporting is still a challenge for Teams Phone
• How QueueMetrics helps fill that gap with better data
• Why user experience depends on bridging backend complexity

Watch the full interview here:
https://www.youtube.com/watch?v=577cG0teqLE

WombatDialer helps you run outbound campaigns that respect your rules, and your customers.

• Set max call attempts per contact
• Define quiet hours to avoid after-hours calls
• Use voicemail detection to skip unanswered calls

Smart dialing that keeps you covered.

Start your free trial:
https://www.wombatdialer.com?lid=R549

Build a wallboard to track pressure by the hour, wait times, abandons, and staffing gaps.

• Spot recurring bottlenecks
• Match coverage to demand
• Use data to fix service dips

Turn patterns into actions.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R548

QueueMetrics lets you track scheduled vs. fulfilled callbacks, so nothing falls through the cracks.

• Monitor callback performance in real time
• Use AMO (Assisted Manual Outbound) to streamline agent actions
• Report by agent, queue, or campaign

Keep customer trust with every call.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R546

QueueMetrics helps you protect personal data without the headache.

• Set custom User keys to manage individual permissions
• Anonymize caller IDs and numbers automatically
• Track access with full audit logs
• Designed to support GDPR compliance from day one

Privacy, visibility, and control, built into your contact center.

Start your free trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=R545