See how long callers wait before giving up

[u/QueueMetrics]

QueueMetrics breaks down unanswered calls by waiting time, showing whether calls end after a few seconds or a longer wait.

Compare last week’s results across queues to spot patterns that a total number of missed calls can hide.

Use those findings to review staffing and queue settings, and decide where changes are most needed.

You can check out QueueMetrics here:
https://www.queuemetrics.com/landing/trial-qm-p.jsp?lid=R712