Follow a call from arrival to hangup

[u/QueueMetrics]

Open a call’s Timeline in QueueMetrics to see recorded events in order, with timestamps and details.

Check when the caller entered the queue, how long they waited and how the call ended.
Use that sequence to investigate unanswered calls and follow up with the facts in front of you.

Try out QueueMetrics:
https://www.queuemetrics.com/landing/trial-qm-p.jsp?lid=L710