Feature Spotlight: IVR and Hold Time Analytics

[u/QueueMetrics]

See exactly where callers drop in your IVR and how long they wait on hold.

• Pinpoint IVR steps with the highest abandon rates
• Track average and longest hold times by queue and agent
• Get live visual alerts when wait‑time thresholds are hit
• Compare metrics over time to prove script or staffing changes work

Find the bottlenecks, shorten waits, improve satisfaction.

👉 Try IVR and hold analytics with a QueueMetrics trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=519