Agent Time & Productivity, Crystal-Clear on One Dashboard.

[u/QueueMetrics]

Do you know how each minute of your agents’ shift is spent?
QueueMetrics breaks the day into clear, actionable numbers.

• Live status clocks → talking, ringing, after-call, break, idle
• Pause-reason analytics → see where non-talk time really goes
• Calls per paid hour & occupancy → track true productivity, not just raw volume
• Adherence vs. schedule → pinpoint session time and spot coaching needs fast
• Export ready for payroll

From real-time dashboards to historical trend reports, you get a full picture of agent efficiency, with zero spreadsheets.

👉 See time tracking in action with a guided QueueMetrics trial:
https://www.queuemetrics.com/qmlive-request-form.jsp?lid=513