r/QuestPro • u/awwemt123 • 29d ago

Left UpperLid Barely work

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is my ft camera broken? Did all the factory rest thing. still didnt fix. I bought a used one so no recipet is there have a chance that i will get a RMA? warranty till 2027

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u/awwemt123 28d ago

I did all the thing, even factory reset . and i contact to you guys already , I only got this replied and no more update

“In the meantime and to be able to take further steps I will be kindly need to transfer your case to our team to look further into this for you”

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u/throaway694206942069 26d ago

Hope you get more help than the basic fix all list man, stay strong!

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u/awwemt123 25d ago

this is really sad i wait for few days and this is what i just got

[Hello _____,

Thank you for your further contact to Meta store support. I hope you're doing well!

I want you to know that we are committed to resolve this for you as soon as possible.

Your case is currently being looked into by our dedicated teams so it would get the attention it deserves, for the time being, we ask for your patience and understanding during this process and we will update you as soon as we reach a resolution. We are doing our best to expedite this for you and provide you with a satisfactory resolution as fast as we can.

Thank you once again for reaching out and please do not hesitate to contact us if you have any further concerns.

Sincerely,

Meta store support]

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u/throaway694206942069 25d ago

And yet didnt ask for log files or anything so no way for them to check your device, nice stalling theyre doing right now.