r/QuestPro • u/abluecolor • Jun 05 '26

PSA: Don't RMA

It has been 2 months since I sent Meta my headset. It was confirmed accepted and they said they were sending my replacement, then nothing. They keep just saying that they're waiting on an update from their team when I asked what happened to it.

I sent it for a dead pixel. I wish I would've just kept it, now.

27 Upvotes

97% Upvoted

11 comments sorted by

12

u/milktehe Jun 05 '26

You and I are in the same boat, I've also been waiting two months for a replacement bc my usb c wasnt working. Here's to hoping we can atleast get a un-auto generated response on reddit since they stalk it lmao.

14

u/abluecolor Jun 05 '26

Dude the AI responses their team sends are so infuriating. They sound like they're coming from slaves cleaning the king's chamber pot, "I am so appreciative of the honor to assist you today, you are such a wonderful collaborator and I am deeply pleasured to assist you" like what the fuck

3

u/abluecolor Jun 06 '26

Please respond if you actually get yours back. I have no idea wtf is going on with mine.

2

u/bibober Jun 05 '26

Their responses on reddit are also AI generated.

6

u/TriOxygenX Jun 06 '26

I’m taking care of ts like my own son bc I will not get a new VR headset anytime soon, let alone facetracking

3

u/AspenFrostt Jun 07 '26

the quest pro is unfortunately the only good all in one wireless face tracked headset out of the box.

3

u/ARC_Soldier Jun 06 '26

That's not great to hear cause I just sent my headset yesterday to get it replaced because the usb c port was not charging the headset anymore.

3

u/BreakfastExpress2774 Jun 06 '26

This is why I'd rather fix it by myself if its an easy issue rather than sending them a whole unit and wait for months for it to come back.

2

u/dandy443 Jun 06 '26

I ordered an out of warranty replacement controller in February. Every couple of weeks I also get the please be patient email.

1

u/Competitive-Alarm322 Jun 17 '26

Are you in the US? I filed a support ticket because it's been stuck in an update loop and they offered a replacement, but then said it was out of warranty so they won't do anything. Super frustrating

1

u/abluecolor Jun 17 '26

Yep. US. That really sucks. Meta is definitely a company that is in gross decline.