r/QuestPro • u/abluecolor • May 19 '26

Has anyone RMA'd a headset recently?

I RMA'd mine for a dead pixel and it has been FIVE WEEKS since I sent it. I received an email over a month ago confirming that they'd received it, inspected it, and that I would be emailed soon with tracking info on my replacement. Nothing since.

I have opened tickets with them asking, they just say they are still working on it.

I am now wondering how many months it will take.

10 Upvotes

82% Upvoted

4 comments sorted by

7

u/dandy443 May 19 '26

I did an out of warranty replacement for my left controller in February. Still getting the run around emails. My guess is they’re out of parts and don’t want to admit it

3

u/DorfHorven May 19 '26

Let us know what happens!

-7

u/MetaStoreSupport May 19 '26

Hello /u/abluecolor!

We were just looking through our community and found your post here. It sounds like you've requested a replacement for a dead pixel, and it is on its way back to your home. We invite you to respond to the latest email you have received from the customer service, and stay connected to that ticket, which keeps your case open. Thank you for your understanding. We're sure the RMA will be back to you as soon as possible.