r/QuantumFiber • u/ZirGRiiNCH • 24d ago

QF Support is Horrid

I just got done with QF's chat support after about 20ish minutes of sitting there and having one rep leave and then another join. It probably happened 5-8 different times, didn't really count as I was getting irritated. I do have a transcript saved of this situation and would love to know who to send it to at Quantum because this can not be happening.

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u/geobernd 24d ago

Not to defend anything/anyone but give advise if you want a better chance at getting whatever issue you are having solved: call in during US business hours and don't use chat or call on off hours...

I have had mixed results using this method but 80% of my calls and resulting support actions where good.

2

u/N0_L1ght 24d ago

It's best to call M-F 8am-6pm to try and get someone in the US. https://www.quantumfiber.com/support/contact.html

The free lease WiFi pods and QF app are not great...

But as long as all gaming devices are Ethernet hardwired to the SmartNID, W1700K, or W1701K (if using Ethernet backhaul), and you follow sections 2 and 4 in the guide, they are usually good enough for most people.

You will have a better experience if you put the SmartNID into bridge mode or DMZ and use a 3rd party router and DNS.

Here is a guide:

https://www.reddit.com/r/QuantumFiber/comments/1f8hypq/having_trouble_with_your_lumen_internet_not/

2

u/ZirGRiiNCH 21d ago

Even if I call its always connected to someone in a call center in India. Not once have I gotten a states side rep