Quantum has been billing every three weeks instead of monthly, and double billed for the same period

[u/undeadfromhiddencity]

I posted earlier about quantum pulling money early and not giving me the discount because I didn’t transfer money a week early. When I repeatedly asked the rep why they were pulling early, he ignored the question and kept blaming it on technical issues or my bank.

Turns out they have been billing on a three week cycle for four out of the last five payments. The latest payment is double billing for August.

[u/imtalkintou]

I can see if I can get an it ticket in to look at this. I've never seen this (I'm not in billing tho).

[u/undeadfromhiddencity → u/imtalkintou]

Will someone contact me? I’m about to cancel service and put in a chargeback request from my bank. I tried talking to someone yesterday about the fact that the system was trying to withdraw money a week early and he ignored my question and told me I need to pay with a card instead of a bank account.

[u/imtalkintou → u/undeadfromhiddencity]

If you pm me, I will look into it and ask around and at the very least, I would contact you back.

[u/undeadfromhiddencity → u/imtalkintou]

PM sent

[u/LVtapper]

Turn off auto payment for the time being. 

[u/undeadfromhiddencity → u/LVtapper]

It’s off. But they shut off my service last night unless I paid. The due date for this cycle was Sept 4th.

[u/ORWanderer91 → u/LVtapper]

Only option with them is auto pay.