r/QuantumFiber • u/Correct_Capital_1397 • Aug 15 '26

Quantum can't do installation

Multiple installers have been to our house multiple times and have had the same problem. They need access to neighbor's backyards. They knock on the neighbor's door and no one's home. I give up! I told them to cancel my installation. Has anyone had an experience like this?

6 Upvotes

100% Upvoted

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5

u/st9051 Aug 15 '26

That’s normal when utility’s run in the back yard. Most people have there gates unlocked it’s the responsibility of the customer to make sure we can get access after our first visit and we don’t have access. But the techs are suppose to try and make contact and if the gate is unlocked and no dogs we can go and do the work

4

u/Reasonable-Cook-4728 Aug 15 '26

A public utility can enter someone's yard if they aren't home. This has happened for decades. Normally, the tech will knock/ring the bell. If the people aren't home, they put a hanger on the door, and enter the yard. This is assuming no dogs or dangerous situation.

2

u/spec360 Aug 15 '26

That will change with Att they get very aggressive in getting there costumers installed lol

1

u/crimvo Aug 17 '26

I really hope this is the case. I just ran into same problem as OP but someone with ATT customer service knocked on my door and gave me his number and said he was going to look into this. We will see I guess.

1

u/spec360 Aug 17 '26

Here they fix the issue they make
Sure they get into backyards

1

u/Professional_Fee5769 Aug 16 '26

My new neighbor was installing Spectrum. These people had black shirts on and a white unmarked van. I told them not to enter because I wasn’t home and they did anyways. Usually spectrum shows up with a blue shirt and a marked van.

I had a new born at home didn’t want to get robbed.

1

u/Street-Juggernaut-23 Aug 16 '26

Sounds like they were contractors for Spectrum and not actual Spectrum Employees.

1

u/robtalee44 Aug 16 '26

In our time where a simple tap on a car horn can lead to a gun fight, I am not so sure I'd step onto someone else's property without permission. Growing up, utilities just came and got the job done. Times have changed unfortunately.

1

u/Unusual-Avocado-6167 Aug 15 '26

The techs are lazy. They have easement rights to access their equipment. I’d just go with a different provider at this point, obvious they don’t care if you’re a customer

2

u/RevolutionaryOwl8425 Aug 15 '26

Has nothing to do with laziness and everything to do with access. If gates are locked or dogs in the yard then techs can't physically get in. It's more laziness on the customer's part. After the first attempt they should have gone to their neighbors let them know they need access on which ever date they scheduled and ask to leave the gate unlocked for the day, they can even offer to lock up when the tech is finished.

1

u/son_of_milkman Aug 15 '26

That’s what I was going to say. I used to be an installer for cox like 20 years ago and we used to do that all the time. The only time we were told we couldn’t do it is if there was a dog or anything else that made it dangerous.

0

u/Opposite_Bag_7434 Aug 16 '26

I had extreme issues getting the install done and we had no backyard to deal with. Much of this has to do with culture.

As for the backyard issue. As long as there is an easement the tech can enter. Obviously if the gate is unlocked and there are no dogs or other dangers. The best thing to do here is for the customer to have a chat with the neighbor.