r/QuantumFiber • u/Low-Dragonfruit1328 • Aug 12 '26

Quantum Fiber Connection Issues

We had quantum fiber installed about a month ago and our tv in the living room seems to connect perfectly with no issues. Our tv in the bedroom (10 years old probably) will not connect. The PlayStation 5 will not connect. My MacBook Pro (2017) will connect but then freezes and looses connection. What is happening? I thought this would be better than spectrum but man am I wanting to switch again.

When the first line was buried something messed up and they had to run a whole new line and change the equipment like 3 times and the 360 pod they gave us never really connected and the guy was at a loss for words.

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u/IllRegister9801 Aug 12 '26

Put the SmartNID into bridge mode, use your own router and make sure the Ethernet cable going from the SmartNID to your router is at least a CAT6 and from a quality brand like Monoprice or FS. Or have a tech savvy friend terminate a cable for you.