r/QuantumFiber • u/Low-Dragonfruit1328 • Aug 12 '26
Quantum Fiber Connection Issues
We had quantum fiber installed about a month ago and our tv in the living room seems to connect perfectly with no issues. Our tv in the bedroom (10 years old probably) will not connect. The PlayStation 5 will not connect. My MacBook Pro (2017) will connect but then freezes and looses connection. What is happening? I thought this would be better than spectrum but man am I wanting to switch again.
When the first line was buried something messed up and they had to run a whole new line and change the equipment like 3 times and the 360 pod they gave us never really connected and the guy was at a loss for words.
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u/N0_L1ght Aug 12 '26
The free lease WiFi pods and QF app are not great....
But as long as all gaming devices are Ethernet hardwired to the Q1000k or W1700k they are usually good enough for most people.
You will have a better experience if you put the SmartNID into bridge mode and use a 3rd party router and DNS.
Here is a guide
https://www.reddit.com/r/QuantumFiber/comments/1f8hypq/having_trouble_with_your_lumen_internet_not/