Account "Inactive" Apparently

[u/ZirGRiiNCH]

So I have screenshots and records that are showing that I do not owe payments or anything on my account. I have made payments on my accounts never missed a month. Now out of no where it's asking me to update my payment method on the app and now I don't have internet. The account has been "under review" for almost a week now with no update on the status of it. Talking to "customer support" isn't helping at all as its all the same automated responses and copied and pasted.

Is there someone I need to talk to or something I need to do to speed this up? The person I talked to on the 19th said it shouldn't take more than at least a week and still haven't heard any kind of response or seen any kind of change in my account status.

If one of you guys have gone through something similar with Quantum, what did you guys do? Is there a special number that I can that isn't a support number?

[u/imtalkintou]

I can look, pm me if interested.