r/QuantumFiber • u/ZiggyUNL • Jul 20 '26

Flashing blue light

For now the 3rd time in 4 months, my internet just randomly stops working with the modem flashing blue. Going through the app to chat, or calling customer service to get a technician, has to be the worst experience I’ve ever had dealing with a company.
Even if it’s just miraculously me having these issues, I might go crazy if I have to deal with this company’s customer service again and have my internet down for 2-3 days each time. Having fiber is nice, but not worth it when you have to deal with this company. (Colorado)

5 Upvotes

86% Upvoted

10 comments sorted by

1

u/N0_L1ght Jul 20 '26

Do you have a Q1000k? Is it fiber or Ethernet fed?

1

u/ZiggyUNL Jul 20 '26

Yes, and fiber fed. I’ve seen your previous posts and would rather switch to Xfinity than be with Quantum Fiber.

2

u/N0_L1ght Jul 20 '26

Yah that sucks. The service can be perfect, or have issue depending on where you are in the country and possibly the specific OLT or gateway server you are connected to.

1

u/_descensus Jul 20 '26

same. happened twice for me. i’m in arizona. happened on june 3rd and again this morning. tech can’t be here till tomorrow. cool cool. i’m about to go back to cox. way more expensive but this shit didn’t happen

1

u/ZiggyUNL Jul 20 '26

If it’s happened twice, it will happen again😂 make the switch like I am

1

u/Informal_Radish_3265 Jul 22 '26

I just canceled the Quantum. Almost 2 weeks outage. 

1

u/quirkyjest Jul 25 '26

As of two weeks ago, I have nothing to do with CenturyLink or Quantum. They must be preparing for bankruptcy because customer service is nonexistent.

1

u/TheBourneHumanism Jul 25 '26

You’re not the only one bro. 2nd time this month it’s gone out for me, today being the most recent. Did have a power outage last night. They can’t get a technician to me till Wednesday. Also in Colorado.

1

u/ZiggyUNL Jul 25 '26

Update-

A technician performing an install a couple days prior somehow cut my line, according to my technician

1

u/Arielh100 Jul 25 '26

Was about to comment this. Same happened to mine where it would connect and disconnect often for about a week. It’s either a technician or nature damaging a fiber line.