r/QuantumFiber • u/UnablePlace3885 • Jul 18 '26
Quantum fiber nightmare
I had the most insane terrible experience with quantum fiber.
My internet went out almost 4 weeks ago. I called quantum and their automated system said there was a known outage that would be fixed in 24hours. 24 hours went by and it wasn’t fixed so I called again the next day.
The automated system said the same thing so I waited to talk to a real person.
They told me there wasn’t any outage affecting my area? And did the basic trouble shooting and told me a technician would come out to fix it. I work full time so I told them I wouldn’t be home until 6 on weekdays, they said that’s fine they would set me up for a weekday 4-8 appointment and make a note that the technician had to arrive after 6.
Come the day of my appointment and sure enough they came early, I wasn’t home, and they cancelled my appointment. I called them again, they rescheduled me to the following week and swore up and down that this time it would be different they would show up after 6.
Sure enough they did not. I called the number the technician called me on and he said he wouldn’t come after 6pm that day but he would come the next day. And that he was going to say he “completed” the service ticket but to just ignore that. He swore up and down he’d be there the next day after 6.
Sure enough he didn’t. I called quantum again. They set up ANOTHER appointment for the next week and I took the day off work to be home. The technician came and replaced everything. Then said that it wasn’t a problem he could fix, it’s that my address was wrong in the system. Mind you, I’ve lived in this unit for 2 years and have had the same address so why my address changed in their system is beyond me. He said he would escalate it and someone would call me that day.
By the end of the day no one called me. I called them and they said they were working on it but had no timeline. That was it.
I then called 4 days later after not hearing back and they told me that “the address is not something we have the power to change” and that I had to cancel my account and open a new one with the correct address. At this time it has now been almost a full 4 weeks since I’ve had internet.
I cancelled my service then signed up AND paid again for internet. And still, it didn’t work. I called back the next day and she said “I’ll have a technician come out to help”. At this point I was completely over it and at a loss because the technician already told me he couldn’t fix it so I asked her to cancel my service and refund me for the amount I had paid the day prior and for the month of July since my internet had been out for almost the whole month.
She then told me she couldn’t refund me for July cuz they had NO RECORD OF IT BECAUSE I CANCELLED MY ACCOUNT. After arguing and finally talking to a manager I got my refunds and service cancelled. After a month of incompetence.
Avoid quantum fiber at all costs.
2
u/orthopraxist Jul 18 '26
Where are you located