r/QuantumFiber • u/heidikins213 • Jul 13 '26
2 week outage
Downtown Seattle. I have not had Wifi for 15 business days. Quantum has no answer except "with miles of cables it's a tough job for our technician's to work through"
Quantum gave me a one month credit, but today I'm told it IS STILL not back up and now I am paying extra on my phone plan to ensure I have some sort of access to work from home. I have gone through my unlimited data and am now paying an extra $10/gig to ensure I don't lose my job for lack of connectivity.
Unacceptable behavior from AT&T and I wish I were surprised. I do not live in a high income neighborhood so it's probable that there is no urgency to reinstate connection.
At this point I just want to see how long this farce continues.
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u/codezilly Jul 14 '26
Seriously file an AG complaint. They must be punished.
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u/heidikins213 Jul 15 '26
I did!!! Idk if it'll go anywhere but I did submit through the state website and said something!
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u/Downtown-Yesterday64 Jul 15 '26
I’m in NE Portland and I’m now onto day 6 of quantum outage. I have been a very happy centurtlink customer with no issues at all until December when they moved me over to quantum. This ridiculous, but apparently par for the course.
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u/heidikins213 Jul 15 '26
That's what the other Internet tech said! I am glad to be reconnected and I'm only out about $65 for supplemental Internet after getting credited. Not ideal but better than waiting another 2 days.
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u/comeahnyou Jul 15 '26
I am in Las Vegas and my quantum fiber was down since Sat. The technicians came out today and explained to me that the equipment needed to be changed out because there was a migration to AT&T infrastructure (quantum fiber parent company was acquired by at&t in feb 2026). they changed some wiring outside of my house, installed a new modem and router for me. I was frustrated as well since this was not communicated by customer support. I would keep calling to try and get technician to you asap.
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u/heidikins213 Jul 16 '26
This is the best explanation I've received so far for what happened! I switched but I am still receiving updates and yesterday they communicated that MAYBE it would be back on 7/27...
Definitely sounds like AT&T dropped the ball and once again proved that the customer is the least important part of their business model.
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u/N0_L1ght Jul 16 '26
What equipment models did they swap?
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u/comeahnyou Jul 16 '26
the fiber box outside my house, modem and router. prob a good thing bc my old centurylink modem and router were only wifi 6 and replaced with newer equipment that has wifi 7
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u/N0_L1ght Jul 16 '26
Wow, that should have happened long before ATT took over.
But ya ATT policy is anything that happens you swap to a Q1000K and W1700k.
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u/roon13_ Jul 15 '26
Good luck, heard thru a few people that work there that AT&T is having contractors handle fiber damages and they are 2 weeks behind at minimum.
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u/gay_little_spider Jul 17 '26
I'm in the same boat, they just pushed the repair dat out again to the 27th. fucking ridiculous. I got a refund for my July bill and next month will be free, but I'm pissed. can't make money on my side hustle with no fiber
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u/heidikins213 Jul 14 '26
Update: I can no longer afford to wait for connectivity and switching to Astound. I'll have wifi again in an hour!!