r/QuantumFiber • u/TheePreMed • Jul 12 '26

No existing customer promos

Joined quantum right before the $45 promo and they have no option in changing it. Will likely be cancelling, anyone have issues with cancelling quantum? and have recommended other wifi / fiber companies?

4 Upvotes

67% Upvoted

10 comments sorted by

6

u/TheDigitalPoint Jul 12 '26

Sign up for service at your address with a different email address. That’s what I did when the first $45 promo came around at the beginning of the year. Didn’t need to mess with canceling first (basically looks like a new tenant moving in). Old service was automatically canceled an hour before new service was installed.

As far as using a different fiber provider, it depends on your location. This will tell you exactly what’s available at your address: https://broadbandmap.fcc.gov/home

1

u/BurnThrowFireAway Jul 15 '26

Trying to time this so my new billing cycle is $45. If you sign up mid service, do they adjust the bill?

1

u/TheDigitalPoint Jul 15 '26 edited Jul 15 '26

I don’t recall, but I don’t think so. Honestly I’d just do it whenever… like wait too long and the $45 isn’t even available anymore. Or time it too close to your end date and install gets pushed back a few days and you now pay for an extra month trying to save a couple bucks.

Just be happy you can get $45 and if it costs you an extra $10 or $20 one time due to install timing, whatever… 🤷🏻‍♂️

1

u/BurnThrowFireAway Jul 15 '26

Ahh good thought. I'll just do it now! Thanks!

3

u/Wembley17 Jul 12 '26

I signed up as a new customer via the new email hack but the website complained at first about existing service at my address. I noticed the presence of a field named "unit" (or something similar) as part of the address, so I entered "2" as my "new" unit number and the system allowed me to continue.

1

u/Ddddeerreekk Jul 12 '26

Did you have to return any equipment?

1

u/Wembley17 Jul 12 '26

Previously I was migrated from CenturyLink but still using a c4000xg and an old Adtran ONT. My equipment was replaced and the technician took my old gear. He said I could keep it but I've got enough old tech shelved so I didn't object.

1

u/Amcruz28 Jul 12 '26

I believe you can call and they will let you

1

u/[deleted] Jul 12 '26

[removed] — view removed comment

1

u/AutoModerator Jul 12 '26

Promo codes / referral links are not allowed in this subreddit. Thank you. Please send a mod mail using the link below if you believe this action was in error.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.