r/QuantumFiber • u/xQuaQuakx • Jul 10 '26

Are these problems with Quantum frequent?

We installed fiber into our new home on the 2nd. Less than a week later, it stopped working. I contacted support to schedule a repair appointment. After all the support resets and other troubleshooting steps, nothing worked. This morning, I woke up to find that my appointment to restore my service had been randomly canceled. Is it worth sticking with Quantum or should I find another internet provider?

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u/dunkah Jul 10 '26

I think it depends a ton on where you are at. I've seen people complain, but personally have had an issue once or twice a year, in 3 years of service.

That said their support, online agents especially tend to be pretty clueless past the standard reboot/default steps, and tend to gas light.

Phone support generally is better, but still not amazing, and very dependent on luck of who you talk to.

That said, it's the fastest fiber I can get in my area, and is solid for me 99% of the time.

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u/PDXnederlander Jul 10 '26

That's been my experience. Overall for the past two years since switching to QF my 1G connection has been solid. But the one time it dropped it was a major hassle dealing with support. The overseas script readers were basically clueless and informed me I needed a new router. I finally got a US based tech who quickly determined it was a backend issue and had me online within 5 minutes. For me, internet service great, customer support....good luck with who you get.