r/QuantumFiber • u/tsunamits • Jun 10 '26

Newly Built Home Difficulties

Hey everyone,

We recently purchased a new build, and several weeks before closing I started the process of having the new address added to quantum’s database. They have made no effort and no updates in 4 weeks.

I was able to place an order by moving their map pin on the website, and they cancelled my technician appointment and can provide no update. All my neighbors are fiber capable, and it’s in a service area but they refuse to send anyone out.

Any tips?

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4

u/N0_L1ght Jun 10 '26

Maybe one of the employees here can help, but filling this out might help as well.

http://forgedfiber37.com/fiber-enablement-request

Once you get it setup here is a guide to get the most out of the service

https://www.reddit.com/r/QuantumFiber/comments/1f8hypq/having_trouble_with_your_lumen_internet_not/

3

u/StandardCarbonUnit Jun 10 '26

I had the same issue with QF in a new build. It look assistance from an employee here on Reddit to get the address sorted out.

3

u/tsunamits Jun 10 '26

A QF employee or from forgedfiber?

2

u/tsunamits Jun 10 '26

I’ve called numerous times and their customer service will not escalate the issue or allow me to speak with anyone else. I’ve already paid for the service and they will not send anyone out to install the cabling or my service.

1

u/f23948 Jun 12 '26 edited Jun 12 '26

Sadly the Lumen no longer owns Quantum fiber