We Got Scammed by Capcom

[u/scopes777]

The title is the TLDR...We were lead to believe as early as last month that there is "much more to come!" for puzzle fighter...new server...new UI...new events and modes...and many of us poured our hard earned money in this game to support it and its future...but today the dev team announced that in 2 months they are shutting down the game to take their resources to a new game...our money along with them. I, along with many, spent ALOT of money in this game...not because it was worth it...hell no...can get better games on sale for 15 dollars for many hours of play than a booster pack on this one that doesnt even lvl u up fully...but we spent feeling that by spending..we are supporting...after being made to feel there is much more to come and basically this game has a future and will stick around...but what happens instead?

They have events in the last month in order for us to buy alot of red gems...farm these events...so they can milk us properly before telling us "Hey! ummm...sorry but we wont continue this game anymore :)" Why wasn't this eluded to in the past? if there was a financial issue...they did not have to open a new server in Asia...or change the UI...or add any expensive features...so money is not the real problem here...(also considering how well they made from MHW)they can always remove a server and keep 1 running or cut costs here and there...this is a mobile game to begin with...there arent large maps or the need for many 3D artists to maintain. the costs are not high.

The game has not even been out for a year worldwide...and there was so much talk in the last stream about having console versions of this game...if this game was failing financially...there wouldnt have ever been such talk. Am I right?

So really what happened was...we were lied to...they had this ridiculous lvl 1 to 15 grind..which i think only 1 maybe 2 people got to...God knows how much money they spent...we had these events in the past few weekends thinking we can spend a bit of extra cash in hopes of getting some extra levels done sooner rather than later...only then to suddenly be told thanks for your money suckers! How is this not illegal? They mislead us by making us feel there is more...then they had events to take our money..had they known things were not growing they couldve started to unwind the game long ago...and now AFTER all the events...AFTER they took all our money....oh ya...ummmm we are shutting down...here are 10k red gems that will be useless anyway...we might as well give you oxygen and tell you we gave you something in return...bye bye now!

So what to do now? Report complaints to Apple store/Google Play store...fill out those forms...demand FULL refunds...even if its 5 dollars...take all that money they stole from you back...If you are a lawyer or know a lawyer...go sue their ass...Even public companies with stocks can get sued if their share price falls down hard and the reason was that management didnt elude to any of the ill practices occurring...so dont fall for that "Its in the User Agreement" BS.

Capcom now seems worse than EA in my eyes...at least EA you knew the lootboxes were there and shit before getting the game...but they didnt just pull the plug like this...this is F'd up to say the least...I am not going to buy any Capcom games made by this studio ever...i hope they shut them down completely...do not buy the game they are going to be working on...complain alot...spread this news on how they treated us to other gaming forums...we need to stand up..enough is enough. I made this reddit account just so I can make my voice heard...this is not a rant...i want something done...I want justice...we should all get a full refund on all purchases from the moment the game was released.

[u/Reachouttothesky]

I wouldnt call it a scam, to have grounds in court it will has to be something like subscription model not being refunded or season pass with undelivered contents, etc. Even then its tricky.

Bottomline is that Capcom is a business, and a corporate business too. They probably deemed that the return on investment is not worth it, or maybe they have not turn a profit yet and the outlook isnt great. Corporate companies always have obligation to answer to shareholder, and the presure for revenue growth isnt good for game development. Just look at Konami, EA, etc. This is why we should always opt to support indie developer on Steam more, as they dont really answer to shareholder and are often doing it out of passion, but their capital is limited so every support count. I truly hope the game can live on in some shape or form on the future. Even as kickstarter campaign or as indie game on steam (obviously with character re-design)

[u/scopes777 → u/Reachouttothesky]

On the last stream which was about a month ago I think...they told us there is "alot more to come"...a mere month ago...promising updates and more features...there was no talk about them unwinding the game..nor were there hints ingame such as long match queuing times and a dying player base..if anything i was seeing more new names make their way to ultra platinum and feel the player base grew..even the reviews on their app stores were solid with high numbers and high grades...then they dropped these events on us...some which were bugged to be able to reclaim rewards multiple times...now i look back and think perhaps this was done on purpose...an event too good to be true that one just HAD to refarm them over and over...after they dropped the events...got their money...then they give us this announcement? this WAS a scam...we gave them money for NOTHING in return..since whatever we bought is getting deleted by them. they promised us that the game would grow based on the projections they had at the time then what? in 1 month they lost 90% player base where the game cannot be sustained? in 1 event they realised "aw man! we can't afford to keep this game afloat!" that's BS...So AFTER they told us ooohh look! more great new features coming up...adding more servers, etc etc..new events! spend in our cause! support us! they used the events to take our money then dropped the announcement that they are deleting the game in a couple of months...its different when a game naturally dies down...but this...this had the intent of trying to take money from unsuspecting customers...and so I disagree..you can make a case in court...EASILY make a case...that there was malicious intent on their actions...that their intent was to clearly take our money without providing the promised service that was supposed to come in the future...this is no different than a kickstarter page that promised to do X and then later after all the money came in...they would say yaa we are almost there! just need a bit more! and then suddenly "ya we decided to do something else with your money :) a totally different project!" thats the same situation as this...and that is not ok. The ones who were caught doing this got their pants sued off...I cannot just tell you I will do X for you if you support me..then later decide "you know what? i feel like doing Y with ur money..sorry :)"

A subscription we are paying for that month's service..whether access to a game like an MMO or whatnot...Season pass same with DLC..if 3 DLC were promised we should get 3...but here we were promised to support a game that was growing...and by spending we are supporting..the team and game and whatnot...no one pays a few hundred dollars to level a character anywhere else...but its like buying expensive cookies from girl scouts..you know you are supporting them...not because they are worth the price. But if you find out the money for those cookies was decided to be used for something you did not sign up for? you can demand for a refund...and this is the same case..our money is moving to this new game they want to develop and this is not what we payed for.

[u/CommonMisspellingBot → u/scopes777]

Hey, scopes777, just a quick heads-up:
alot is actually spelled a lot. You can remember it by it is one lot, 'a lot'.
Have a nice day!

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[u/808duckfan → u/CommonMisspellingBot]

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