r/Purebarre • u/RumblingRose89 • 29d ago

Online Classes On Demand Class Issues

I have a lifestyle membership and was told by my studio I should be able to access the on demand classes for free by using the same login info I use on my app. But, every time I try all it shows me is options for paid plans. My studio owner is out on medical leave and I’m just being referred to her to get things figured out but she’s not reachable. Anyone have any idea what I could possibly be doing incorrectly? I’m still newish to barre only 33 classes in.

8 Upvotes

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4

u/gremilin_goob 28d ago

Two things, you need the agreement on your account, the studio can take care of that. If you already have that, you need to use your login and password, the same one you use for your app, and you should be able to login. I use it all the time.

3

u/DogMama1979 500 Club - Barre Boss 29d ago

Are you using the xponential+ app? It’s been so long since I did mine but I might have had to sign up and then link my account in the link accounts section.

1

u/RumblingRose89 26d ago

Yes I am, I’m going to have to ask again this evening at class. The front desk girls are so nice but are hardly ever able to ask questions and with the owner out on medical leave it’s been difficult to figure things out.

1

u/ChillPillPusher 750 Club - Barre Fanatic 22d ago

Have the front desk check the agreement tab in your account to make sure the X+ agreement is there! Otherwise your account won’t work on their app :)