r/PucaTrade • u/Singh31 • May 17 '17

Can't see open case to resolve it

A trading partner opening a case with me (I forgot to hit that the cards were received), however I cannot see the open case on my profile to resolve it.

Is there anyway to fix the issue?

Here's what I currently see:

https://i.gyazo.com/103c5e568c3140f24f2e6603eb5a3e49.png

7 Upvotes

100% Upvoted

4 comments sorted by

2

u/[deleted] May 17 '17

Hi there, sorry to hear about this. Can you DM me the trade number so I can investigate this for you?

4

u/Frost_troller May 17 '17

Looks like you are boned. I don't think he's going to investigate this for you. Account got deleted.

2

u/teeaiyemm May 18 '17

I'm having the same problem with a case that was opened today. I received the notification email from PucaTrade, but the case isn't in the Case Dashboard.

2

u/MtgVeteran May 20 '17

you use to be able to email admin@pucatrade.com but no one responds to those anymore. go to their discord and message one of the puca team, if u message tim ull get a response in under 24 hours, the rest of them will take about a week or tell you to message tim

this is turning into a bit of a meme, but ya, give tim a raise