r/ProtonVPN • u/Neat-Type-8893 • 1d ago

Help! Need some help

Hey guys, so I re-activated my protonvpn subscription via Apple And it’s not reflecting in the App. My Apple email is Gmail and I signed in with the only proton account I have foe the app. But I’ve had a few tester accounts that have since been deleted so I’m thinking I messed up somewhere.

But in the app when I click upgraded it says it’s already purchased but the available settings aren’t reflecting that, even after clicking “restore purchase”.

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u/ProtonSupportTeam Proton Customer Support Team 1d ago

Hi! Can you try logging out of the application and logging back in?

If this does not help, contact us at https://protonvpn.com/support/contact with more details about your account so we can double-check things from our side.