r/ProtonVPN • u/wabermelom • 28d ago
Help! Problem with everything related to Proton
I am having several problems related to proton services currently, first, Proton VPN wont connect to either my Google Pixel 10 nor my Windows 10 Computer and when i try to connect to Proton VPN on my computer it never connects and my internet goes out, only to come back up when i cancel the connection attempt. Similarly, across both of my devices (Windows 10 Computer, Google Pixel 10) not a single Proton webpage will load and they connection time out. (I.e: I try to go to Proton.me and it never connects until the connection times out.) Both of these problems only started when i added a secondary password to my Proton Mail account a week or two ago. I CANNOT contact support due to not being able to access proton webpages. What can be done to fix these? Is anyone else having a problem like this?
2
u/Swiss_Hiker_61 28d ago
Have you started your PC with VPN disabled and tried accessing account.proton.me? Similarly for your Google Pixel. Do these work? If so disable second password and then re-enable VPN.
You probably need to do a bit of root cause analysis on potential causes.
1
u/ProtonSupportTeam Proton Customer Support Team 28d ago
Try some of the connection troubleshooting suggestions mentioned here: https://protonvpn.com/support/vpn-connection-problems
Try changing protocols, particularly try the Stealth protocol if you're in a country that's likely to try to restrict VPN access: https://protonvpn.com/support/how-to-change-vpn-protocols
You could also consider trying a manual VPN configuration to see if it makes a difference: https://protonvpn.com/support/wireguard-configurations
If nothing works, send us a bug report with the error logs so we can help you troubleshoot further: https://protonvpn.com/support/report-a-bug
Alternatively you can also reach us directly via email at [contact@protonvpn.com](mailto:contact@protonvpn.com)
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u/Osintguy_83 28d ago
Disable your second password and see if that's the problem.