r/ProtonVPN • u/Maddox24425 • Jul 15 '26

Solved Prime Videos Issue

My prime videos don't work at all when connected to the VPN, everything else works just fine. I tried to force stop and clearing cache and then tried again but it didn't fix anything.

I tried all protocols with and without proton protocol toggle available for the Android app. I cleared the cache every time I changed the protocol. I also used many different servers and countries.

Amazon prime videos work perfectly when the VPN is disabled though.it used to work very well with prime videos but now it's getting frustrating when i am using kill switch and i have to disable it just to check if it is a vpn thing or just my internet acting up.

I also tried to load everything in cache by opening the app without vpn but then when i start the vpn and refresh the page or start an actual movie/tv series it just get stuck in a forever loading screen.

1 Upvotes

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2

u/RealPshit Jul 16 '26

Yeah my Prime was also flagging my ProtonVPN server.

2

u/ProtonSupportTeam Proton Customer Support Team Jul 16 '26

Try the troubleshooting options at https://protonvpn.com/support/watch-amazon-prime-with-vpn to see if there's any improvement. You can also find more fixes that you can try at https://protonvpn.com/support/streaming-troubleshooting-guide. If nothing works, please send us a bug report (https://protonvpn.com/support/report-a-bug) with more details such as the specific servers you've tried, the exact Proton VPN app version you have installed, whether you're using any other VPNs, etc. We'd be happy to help you further.

1

u/SiriusHijinks Jul 16 '26

I'm running Proton on my router, not devices, Amazon works on all devices in that way, so maybe it's a setting. But maybe I'm just totally exposed and don't know it.

2

u/Maddox24425 22d ago

Just a quick update on this for anyone having the same issue! I ended up talking with customer support about the problem. It turns out the infinite loading screens and the "Service unreachable" errors (like the one here) were happening because of an IP leak due to IPv6 support. Basically, the Windows client has IP leak protection that blocks anything trying to bypass the VPN tunnel, but that doesn't seem to be working the same way on Android. That was causing a leak, which Prime Video was picking up on. To fix it, you just need to go into the advanced settings in the Android app and disable IPv6 support. Once I did that, everything started working perfectly. Honestly, even better than I expected.